Evolving Leadership

Developing people who deliver results

Corporate Training Programme

Coaching People through Change

Be an outstanding facilitator of change.

Course Overview

This course is designed to equip you with the coaching knowledge and skills to assist people through a period of change or a changing environment. It aims to develop you into an outstanding facilitator of change – an asset in any organisation.

Benefits to you and your Organisation

• Define NLP coaching, its core principles and benefits
• Understand the process of change
• Understand how different individuals react to change and how to handle them
• Understand what type of coaching is appropriate to each person and situation

Positive Impact Coaching

Be a Performance Coach and help people reach their highest level of performance.

Course Overview

Performance coaching is one of the most effective tools to use in the workplace to improve performance. It is a wonderful technique to use to bring out the best in staff in terms of positive attitude, motivation, confidence and efficiency. It maximises staff performance, engenders trust, encourages loyalty and empowers individuals to solve problems and think outside of the box.

Benefits to you and your Organisation

• Improved staff productivity
• Greater staff morale
• Reduced staff turnover
• Improved absence management

Process Excellence

Are your operational processes as fast and intelligent as they could be?

This course aims to prepare you in a step-by-step approach to understand the fundamental concepts of quality and to understand the procedures that need to be in place to ensure that processes are suitable controlled.

Benefits to you and your Organisation

• Refine processes and procedures to make them more efficient, predictable and to meet customer requirements
• Set up and implement an effective Quality Management system
• Set up and implement a Continual Improvement framework
• Communicate the benefits of Quality Management to senior management to gain commitment

Change Management

Change is inevitable. Learn how to harness, control and manage it in your organisation.

Course Overview

Every company, whatever the size, will have pressure to undergo change at some time during its lifespan. This change can be as a result of external and internal drivers. More often than not change is brought about by the need to remain competitive through improving performance and results.

This course aims to equip you with a range of skills and abilities to plan, lead and implement change.

Benefits to you and your Organisation

• Define Change Management, its core principles, importance and benefits
• Identify the real pressures for creating a change
• Understand the factors helping or hindering a change
• Use tools to set goals for

Performance Management

Be a Performance Manager to drive up performance, results and accountability.

Course Overview

This course aims to develop you into an outstanding Performance Manager. ‘How are we doing?’ is a fundamental and frequently asked question in the workplace and can refer to the performance of an individual, a team, projects, processes as well as the organisation itself. This course will help you to accurately and effectively answer this question as well as continuously improve performance to increase efficiency and results.

Benefits to you and your Organisation

• Understand the Performance Management Cycle
• Develop and manage an effective performance plan
• Write and implement SMARTI targets for teams and individuals
• Manage and continuously improve performance of people, projects and processes to meet targets, plans and standards

Customer Service

Develop your own and others’ customer service skills.

Course Overview

This course aims to cover the fundamental aspects of customer service, as well as provide evidence of your competence, skills and knowledge.

Benefits to you and your Organisation

• Giving customers a positive impression of yourself and your organisation
• Delivering reliable customer service
• Developing customer relationships
• Resolving customer service problems

Organisational Excellence

How near is your department or organisation to excellence and a competitive edge?

Course Overview

This course aims to provide you with a step-by-step guide on how to apply the EFQM Excellence Model to your organisation or department. Discover how to review current policies and procedures using the Model to identify strengths and ‘areas of improvement’. This internal self-assessment provides positive, constructive direction of where to focus your efforts, resources and improvement initiatives, as well as the opportunity to measure progress towards organisational excellence.

Benefits to you and your Organisation

• Understand the fundamental concepts of excellence
• Review current policies and practices against the standards and criteria in the EFQM Excellence Model to drive improvement
• Plan and conduct a self assessment on your department/organisation using the EFQM Model
• Assess strengths and areas for improvement against the Results criteria with the EFQM Excellence Model

Time Management

As your business continues to grow the demands placed on your time, energy and efforts are ever increasing. You have to meet constantly changing deadlines, carefully handle important interruptions, meet customers growing demands and above all – maintain your focus.

Course Overview

In this hands-on workshop we will discuss specific strategies for managing your time more effectively. We will show you how to apply practical, everyday skills to make you a better manager in all the major areas of time management.

This workshop is designed to meet the needs of busy professionals who would like to maximise productivity by improving their time management.

Benefits to you and your Organisation

• Determining personal strengths and areas of growth
• Building skills in the major areas of time management
• Effective delegation
• Creating a personal plan for successfully managing your time

Growing Through Stress

All of us experience stress in some form in our everyday lives. However, stress itself is not the problem. It is how we respond to stress that determines the impact that it has on our lives and health.

Course Overview

In this hands-on workshop we will discuss specific coping strategies that can easily be used to help you and your employees respond better to stress. We will talk about how stress can be a stimulus for growth and be beneficial to us if we use the appropriate techniques.

This workshop is designed to meet the needs of busy professionals who would like to maximise productivity by improving their response to stressful situations and relationships.

Benefits to you and your Organisation

• Finding your personal coping and stress profile
• Learning proven stress management methods
• Practicing actual stress reduction techniques
• Creating a plan for successful managing your stress